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Ordering Information |
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Online |
The quickest and easiest way to
place an order is online. To place an online order simply browse
through our website and place items that you want in your Wagon by
clicking the Add to Wagon button. When you are ready to
purchase your items click Check Out at the top of the
page. |
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By Phone |
To place an order by phone please call us at 800-596-0444 USA orders only.
Foreign orders please call 480-218-1181.
Order Desk Hours - Arizona Time
Mon - Fri 9AM - 6PM
Sat 9AM - 5PM
Closed Sunday |
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By Mail or Fax |
Click here
for the Mail/Fax Order Form. Print out the form. Please print or type your order and completely fill out the form.
To avoid delays with your order please include a phone number.
FAX to 888-528-5487 USA orders only.
Foreign orders please FAX to 480-218-1222, or mail your order to:
Wild West Mercantile
7302 East Main Street, Suite 7
Mesa, AZ 85207 |
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DELIVERY |
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Unless specified we ship
UPS Ground. We try to keep all merchandise in stock and will ship the next business day (if payment method is either charge card,
money order or cash). Personal checks will be held until they clear the bank
(7 to 10 days). If an item is out of stock, please allow 2-6 weeks for delivery.
UPS does not deliver to P.O. Boxes. Rates for P.O. Boxes, APO, FPO and delivery to Alaska and
Hawaii may be higher. |
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PAYMENT
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USA
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We accept Visa, MasterCard, Discover and American Express, cash, money orders
and personal checks. Please note that orders paid for by personal checks
will be held until the check clears the bank (7 to 10 days). |
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Foreign
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We accept Visa, MasterCard, Discover and American Express, cash, money orders
drawn on U.S. Currency.
Customs Charges:
You will need to pay duty or customs fees when your package arrives. Please
check with your local authorities for more information on these charges.
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RETURN POLICY
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We understand that sometimes returns and exchanges are
inevitable!
If you are not satisfied with a product or you need to
exchange the item, please let us know within 30 days of
receiving your purchase. We will give you a return
authorization number and upon receipt of the product we will
begin the process of refunding your money, replacing , or
exchanging the item.
Original shipping and handling charges are
non-refundable.
To ensure proper processing of a return or exchange you must
follow the instructions below:
For return authorization number,
please call 1-800-596-0444 or email customer service at
info@wwmerc.com
*Please allow a minimum of 4 weeks for a refund to be
issued back to the original form of payment once the
returned items have been
processed by the returns department. We open returns in the
order in which they come back.
*Please allow a minimum of 2 weeks for an Exchange
to be processed.
(If you are in a hurry, we suggest that you place a new
order for items you are interested in and send back the
return items for a refund).
*Products must not show evidence of wear or washing and must
be returned in saleable condition with original tags
attached.
Note - scuffed soles on boots is not saleable condition. We
recommend trying the boots out on carpet.
*Return shipping cost is the responsibility of the customer.
Sorry we will not accept COD returns or send return call
tags.
*All Credits & Exchanges are subject to return shipping
charges. Unless specified the shipping cost would be charged
to the original
credit card submitted with the order. To pay by check/money
order, please see the website or call the store for cost.
*Please include a copy of the original invoice with your
return, keep the original invoice for your records.
*All packages should be mailed back to our store in Mesa,
AZ.
*Package return items in a proper box / padded envelope to
prevent damage during
shipping. We suggest you insure the return package. Wild
West Mercantile is not
responsible for lost or damaged items.
Note: Sending a Return or Exchange back lacking an
Authorization Number
will delay the process.
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ORDER STATUS
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Online
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For status of online orders
please go to My Account (located at the top of the page).
Once you are logged in you can check the status of your order(s). |
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Phone, Mail,
or Fax
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For status of your order or inquiries about placing an order, please call or email:
Domestic Inquiries - Please call - 800-596-0444 or Email - info@wwmerc.com
Foreign Inquiries - Please call 480-218-1181
or Email -
info@wwmerc.com |
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© Wild West Mercantile 1996-2013
All photographs on this website are the sole property of Wild West Mercantile, the use of any photo, text or art is strictly prohibited. |
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