Problems Placing an Order
Recently there have been some updates made that might affect placing an order. If are you are having the following problems:
To fix try clearing your browser cookies. Below are links to directions to clear your browser cookies..
After Clearing your cookies, you may need to close your browswer window and open a new one.
If the problem persists or you have other problems please contact the TrailBoss@wwmerc.com
Wild West Mercantile Help
|First Time Shoppers|
Welcome! If you are new to shopping at wwmerc.com or new to this version of our online store, this section is especially for you. We have outlined everything you need to know about how to make a purchase. If the following information does not answer your questions, please feel free to contact our customer service.
Phone hours are:
Mon. - Fri. 9:00 am to 5:00 pm Arizona Time
Sat. 10:00 am to 5:00 pm
480-218-1181 ----- USA Orders Only 800-596-0444
Email address: firstname.lastname@example.org
|Credit Card and Personal Security|
|wwmerc.com provides a safe online process for using credit cards. Our secure socket layer ensures that your credit card number and personal information are encrypted as they travel over the internet. We are committed to maintaining your privacy. We will NOT sell or trade any of the personal information you disclosed.|
|For information on payment methods, delivery methods and return policies please click here.|
Shopping at wwmerc.com is easy. As you browse our site, you may place items in a virtual shopping cart by clicking the
"Add to Wagon" button below the product picture. Click on
the "Details" button if you would like to see more information on the product,
such as a detailed description, larger photo, and coordinating items. In the event that
the item is out of stock, we will backorder the item for you. This means we will keep the order on your record and it will be sent to you without any additional shipping charges when it becomes available. All backorder items are shipped via UPS Ground Track.
We will not charge your credit card until we are ready to ship your order.
Want to know more about the shopping cart? Read on!
|Shopping Cart or Wagon Functionality|
|Click on the "My Account" button located at the top of your page to check the status of your order, change your password, and update your registration info.|
|wwmerc.com's coupons/buckaroos are not redeemable for cash and are non-transferable. wwmerc.com's coupons/buckaroos are valid for online purchases only. All requirements must be met to receive coupon/buckaroo rewards or discounts. Only one coupon/buckaroo may be used per order. To use your coupon/buckaroo, at check out enter your code in the box below the shipping options. If you have a balance remaining on your coupon/buckaroo it will remain available until it has reached its expiration date.|
|A "Wanted List" is a list of items that you may want to come back to buy at a later time, or you may email this list to a friend so they may buy you something from it.|
|To add an item to your wanted list click the "Add to Wanted List" button located on the details page for that item.|
|To view your wanted list click the "My Wanted List" button at the top of the page. From this page you can purchase your wanted list items, email them to a friend, or delete items that you no longer want.|
|Email a Parder|
|This feature allows you to email a friend about an item. The "Email a Parder" button is located on the details page for each item.|
|Ask the Trail Boss|
|This feature allows you to ask Wild West Mercantile customer service questions about an item. The "Ask the Trail Boss" button is located on the details page for each item.|